What are preferred providers?

Preferred Providers represent the top tier of service professionals in each market. Handpicked by the LawnGuru team, these pros consistently demonstrate exceptional quality, communication, and reliability.

• Profile badging: A "Preferred Provider" badge appears on your profile for customers to see.

• Full access: You have the ability to view and quote on every service type offers on the LawnGuru platform.

When considering a provider for Preferred status, we evaluate four core pillars:

• Professionalism: Well-maintained equipment, proper use of safety gear (eye/ear protection), and a respectful attitude toward customers and support.

• Communication: Proactive updates and quick response times to both customers and LawnGuru support.

• Reliability: A proven track record of arriving on time and completing the job correctly the first time.

• Quality of work: Consistently high ratings and positive feedback from your customers.

To earn and maintain your Preferred badge, you must meet these specific performance metrics:

• Experience: Complete at least 50 jobs within the last 12 months.

• Rating: Maintain a provider rating of 4.8 stars or higher.

• Reliability: Complete at least 70% of services on their originally scheduled day.

• Account health: Maintain a Fix-It Claim rate below 2% and a Job Release rate below 5%.

• Communication: Average a response time of under 2 hours during business hours.

• Marketing: Activate your free LawnGuru provider website.

Provider status is automatically recalculated every week based on your most recent 100 jobs (or your total job count if under 100) completed within the past year. Because this is a rolling calculation, your status may change frequently depending on your most recent performance.