How do I quote a special service?

Special service jobs are one-time, "name your price" requests for services beyond standard mowing or snow removal. These can include yard cleanups, aeration, mulch spreading, hedge trimming, and more.

When a special job becomes available in your service area, you will receive a new job alert.

• To view details: Open the Claim screen and tap the orange circle icon on the map or select the job from the list view.

• Review carefully: Tap the job to see the location, photos, and service description. Ensure you understand all aspects of the request before submitting a quote.

Important: For Yard Cleanups, you are responsible for the entire property as described in the customer's notes, even if the map only highlights a specific section. For example, if the map shows only the front yard but the description says "Front and Back," your quote must cover both.

Quotes must always be submitted through the LawnGuru app. Providing a quote directly to a customer outside of the app is a violation of our terms and will result in removal from the platform.

1. Tap Quote job.

2. Enter your price: Your quote should include the cost of all labor and materials (e.g., the cost of mulch + the labor to spread it). You are responsible for upfront material costs.

3. Select your date: Choose the day you are able to perform the work.

4. Add a message (optional): You may send a friendly introductory message, but do not include pricing info or attempt to change the job details here.

5. Submit: Your quote is sent directly to the customer.

Note on fees: The price the customer seeds will be higher than the amount you enter. This is because LawnGuru adds a fixed processing fee to your quote. You will receive 100% of the price you entered once the job is complete.

• Acceptance: If the customer accepts, you'll receive a text confirmation, and the job will move to your Route Sheet for the scheduled date.

• Rejection: If a customer rejects your quote, you'll receive a notification with their reasoning. You are welcome to resubmit a revised quote.

• Modifications: You can modify or cancel a quote at any time before it is accepted. Once accepted, the details are locked. If you need to change the service date after acceptance, message the customer in-app and notify LawnGuru Support.