What do I do if it rains on a service day?

Rain delays are a standard part of lawn care, and our priority is protecting the customer’s property. Operating heavy machinery on wet turf can lead to soil compaction, ruts, and damaged grass.

When it rains, all affected route schedules are given moderate flexibility. Our standard policy is to resume service on the next dry day.

While most customers understand that weather impacts scheduling, clear communication is essential to maintain a high level of professional service and prevent support inquiries.

Providers are required to notify customers of weather-related delays using the in-app messaging system. Providing a quick update helps manage customer expectations and protects your rating.

To message your customer:

1. Navigate to your Job Board/Route.

2. Select the customer you need to update.

3. Tap the Chat icon (💬) to open the message thread.

4. Send a brief note explaining the delay and when you expect to arrive (e.g., "Hi! Due to the rain today, I'll be servicing your lawn tomorrow once the ground has dried. Thanks!")

 To respond to your Customer and manage chats:

1. Tap the Messages tab

2. Select the customer you need to respond to.

3. Enter your message.

• Safety first: Do not attempt to mow in heavy rain or on dangerously saturated slopes.

• Keep it updated: If a multi-day storm occurs, send a follow-up message so the customer knows they are still on your schedule.

• Use the "Go to Job" alert: Once the weather clears and you head to the property, the "On My Way" notification will give the customer final confirmation that service is resuming.