Getting Started
Welcome to LawnGuru
LawnGuru Provider Guide
The LawnGuru Pro Guide to Success: We require that you read the following guide in its entirety and keep this page on hand. These are our most commo...
Contact Provider Support
If you have questions regarding your account or a property on your board, our support team is ready to assist you. For the fastest response, we recomm...
Most frequently asked questions for new providers
Welcome to the LawnGuru provider community! We’ve compiled the most common questions from new providers to help you succeed. Use this guide to ace you...
Becoming a Provider
Can I add my crew to LawnGuru?
As your business grows, you can easily add crew members to your LawnGuru account. In the platform, these secondary accounts are known as Managed Prov...
What is required to become a provider?
To ensure the highest quality of service for our customers, all providers must meet specific criteria before joining the LawnGuru platform. To be elig...
Do I need insurance?
We encourage all providers to carry commercial liability insurance for their protection. While you can join the LawnGuru platform without it, not havi...
Getting Started as a LawnGuru Provider
Google My Business: Setup Guide
Use this guide to set up your business listing on Google. This will add to their directory of businesses so you can appear in relevant searches near y...
How do I optimize my route?
Once you have claimed several jobs, the Routes page helps you organize your day efficiently. You can choose to automatically optimize your path base...
How do I claim jobs?
LawnGuru makes it easy to grow your business by adding recurring and on-demand jobs to your route instantly. Use the following steps to claim avai...
How do I switch from a customer account to a provider account?
If you accidentally signed up using the LawnGuru customer app, don’t worry—you don’t need to create a new account. You can easily convert your existin...
What if the property is poorly marked?
Accurate property markings ensure you are compensated fairly for the actual scope of work. A property is considered Poorly Marked when the service b...
How do I view jobs I've claimed?
Once you have claimed jobs, the Route screen becomes your primary dashboard for the day. This section allows you to organize your schedule, view pro...
How do I set up my service area?
Your Service Area defines the geographic region where you want to accept work. Setting this up correctly ensures you only see available jobs within ...
How do I complete a job?
The LawnGuru app is designed to help you manage your workflow efficiently while keeping your customers informed. Following these steps in real-time ...
Releasing a Job vs. Requesting a Cancellation
Understanding the difference between releasing a job and requesting a cancellation is critical for maintaining a high provider rating and avoiding...
How do I message my customers in the app?
Direct communication is one of the best ways to secure a 5-star rating and build a loyal customer base. The LawnGuru app provides a built-in messaging...
How do I release a job?
Maintaining a reliable schedule is key to your success on LawnGuru. However, we understand that circumstances change. If you realize you cannot comple...
How do I message multiple customers at once?
Proactive communication is the foundation of a successful business on LawnGuru. Our platform provides automated alerts to keep your customers informed...
How and When to Request Cancellation
In the LawnGuru app, there is a distinct difference between releasing a job and requesting a cancellation . Knowing which to use ensures you are co...